Rishabh Dayal

UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Solution Manager

BIO:

Rishabh Dayal is a senior data expert for a leading global management consultancy. He has consulted for Fortune 500 companies in insurance, retail and healthcare. He specializes in analyzing large data sets and deriving meaningful insights to drive decision making.

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ARTICLES BY THIS AUTHOR

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.

June 18, 2013 - James Torio, Rishabh Dayal

The Power of Value Stream Maps

Mapping the path of a customer's experience shows where improvements can be made.

December 17, 2012 - James Torio, Rishabh Dayal

Using Cohort Analysis to Optimize Customer Experience

Researching your users in cohorts can reveal ways to improve their customer journeys.

February 12, 2013 - James Torio, Rishabh Dayal