Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

AI Agents in Customer Service: 24×7 Support Without Burnout

Can AI agents fix the broken world of customer service? This piece reveals how smart automation transforms stressed employees and frustrated customers into a smooth, satisfying experience for all.

by Josh Tyson

6 min read

Why Gemini's Reassurances Fail Users

AI Alignment, AI Ethics, AI Transparency, Artificial Intelligence, Google Gemini, Human-AI Interaction, LLM, Machine Learning, Product Design

IDEAS IN BRIEF

Share

Everyone’s a 10x Employee now. But at What Cost?

Artificial Intelligence, Product Design, UI Design, UX Design

IDEAS IN BRIEF

Share

Have SpudGun, Will Travel: How AI's Agreeableness Risks Undermining UX Thinking

AI Ethics, AI in UX, Artificial Intelligence, ChatGPT, Design Thinking, Design Tools and Software, Human-Centered Design, LLM, Research Methods and Techniques, UX Research

IDEAS IN BRIEF

Share

Get the newly revised and updated second edition of the first bestselling book about ai agents

Using Conversational AI Platforms to Find the Real ROI

As conversational AI reshapes business processes, major platforms like OneReach.ai and Cognigy are emerging as pivotal players in scalable implementations. Discover how these platforms orchestrate AI ecosystems, providing long-term value and transforming product design in ways that tools like ChatGPT alone cannot.

Share

5 min read

How Conversational AI Is Shaping The Future of UX 

The article discusses the transformative impact of conversational AI on UX design, emphasizing the need for user-centric approaches and the emerging societal changes driven by AI technology.

IDEAS IN BRIEF

Share

3 min read

Join Jeff McMillan and David Wu of Morgan Stanley as they delve into the creation of a cutting-edge digital assistant for the firm’s advisors. In this insightful conversation with Robb and Josh, they explore the technical and strategic efforts behind building an AI assistant that harnesses a vast knowledge base, propelling Morgan Stanley to the forefront of conversational AI innovation.

Agentic AI: Fostering Autonomous Decision Making in the Enterprise

Agentic AI, Artificial Intelligence, Enterprise AI

Discover how agentic AI is reshaping enterprise operations — unlocking smarter decisions, personalized automation, and a path toward self-driving organizations.

Article by Josh Tyson

IDEAS IN BRIEF

Share

June 12, 2025

6 min read

The Power of Designing for Pushback

Artificial Intelligence, Critical Thinking, Generative AI, LLM, UX Design

What if your AI didn’t just agree, but made you think harder? This piece explores why designing for pushback might be the key to smarter, more meaningful AI interactions.

Article by Charles Gedeon

IDEAS IN BRIEF

Share

June 10, 2025

6 min read

Hopeful Futures for UX Research

AI in UX, Career Development, Research Democratization, UX Research, UX Strategy

As UX research shifts and reshapes, how can researchers stay ahead? This article explores the changing landscape and how to thrive in it.

Article by James Lang

IDEAS IN BRIEF

Share

June 5, 2025

16 min read

Read more articles

Join the UX Magazine Community!

Dive into exclusive articles, podcast episodes, whitepapers, and more on the cutting-edge of AI and automation. Stay ahead of the trends reshaping industries.

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and