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From Design Thinking to AI Thinking

Article by Alipta Ballav
2 min read
  • Artificial Intelligence, Design, Design Theory, Things UX People Like
IDEAS IN BRIEF
From Design Thinking to AI Thinking
  • The article outlines a paradigm shift from Design Thinking to AI Thinking, emphasizing the integration of LLMs into various sectors to enhance problem-solving through conversational interfaces.
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Neurodesign: 7 Tips for Deeper Emotional Engagement

Article by
9 min read
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Neurodesign: 7 Tips for Deeper Emotional Engagement
  • The article delves into seven neurodesign strategies aimed at enhancing emotional engagement with digital products, backed by examples and key benefits associated with their implementation.
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Conversational ai is changing the nature of every job at every company starting yesterday.

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The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards

4.29 average rating

The potential of conversational AI has still to be fully embraced. Nevertheless, it’s already possible to foresee some of the strategic opportunities of its large-scale deployment. In this article, Jordan Ratner gives an insightful perspective on the transformative power that conversational AI has and how it’s going to shape the future of organizations.
 
IDEAS IN BRIEF
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
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13 min read

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

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There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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11 min read

How to Think About UX Research Failures

  • Research Methods and Techniques, The Evolution of Research, Things UX People Like, UX Education

A framework for diagnosing a study with conflicting or misleading results, and what to do about it.

Article by Lawton Pybus
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How to Think About UX Research Failures
  • The article examines how UX research studies can fail due to issues in design, analysis, and generalization, using case studies to highlight each category’s importance in maintaining research integrity and relevance.
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6 min read

7 Things I Learned About Systems

The following text is a shortened transcript of the lectures I gave in the Fall of 2023 at Elisava Master Talks, Blanc Festival and Pau Barcelona.

Article by Martin Lorenz
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7 Things I Learned About Systems
  • The article explores the author’s evolving understanding of system design through seven key lessons learned from their professional experiences, emphasizing:
    • the importance of flexibility
    • collaboration
    • accountability,
    • and sustainability in contemporary design practices.

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9 min read
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