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Defining and Informing the Complex Field of User Experience (UX)
The Business of UX
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Don’t Become a Digital Dinosaur
UX pros must work on the holistic customer experience—across channels, devices, time, and space.
Article - Samantha Starmer - August 24, 2010 - 15 Comments
What’s Next for the Online Experience?
Moira Dorsey of Forrester Research looks at the form the Web will take as it continues to evolve.
Article - Moira Dorsey, Forrester Research - June 22, 2010 - 5 Comments
iPad vs. iPhone: A User Experience Study
Article - Nate Bolt, Brynn Evans, Cyd Harrell - June 10, 2010 - 26 Comments
The FedEx UX Journey, Part 1
How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.
Article - Thomas Wicinski, Brice Stokes, Mike Downey - April 20, 2010 - 11 Comments
Mark Hurst Talks About Listening
Getting companies to care about good experiences by bringing them into the conversation with users.
Article - Mark Hurst, Michael Grossman - April 13, 2010 - 6 Comments
How do you make design objective, deliberate, and profitable?
Article - Nishant Kothary - February 23, 2010 - 13 Comments
What Magic Can Teach Us About Empathy in UX
Jamy Ian Swiss explains how magic and UX live in the same place: the user's mind.
Article - Lukas Mathis - February 19, 2010 - 6 Comments
Designing Superior Shopping Experiences
Online shopping should be fluid, visually exciting, and immersive.
Article - George Plesko - November 30, 2009 - 15 Comments
Mind the Gap
Which types of brands have the greatest opportunity to improve UX? A look at experience gaps.
Article - David Maren - November 23, 2009 - 11 Comments
My Beef with the NYC Taxicab Touchscreens
Article - Whitney Hess - July 7, 2008 - 0 Comments