UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Customer Experience

Don’t Become a Digital Dinosaur

UX pros must work on the holistic customer experience—across channels, devices, time, and space.
Article - Samantha Starmer - August 24, 2010 - 15 Comments

What’s Next for the Online Experience?

Moira Dorsey of Forrester Research looks at the form the Web will take as it continues to evolve.
Article - Moira Dorsey, Forrester Research - June 22, 2010 - 5 Comments

iPad vs. iPhone: A User Experience Study

Article - Nate Bolt, Brynn Evans, Cyd Harrell - June 10, 2010 - 26 Comments

The FedEx UX Journey, Part 1

How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.
Article - Thomas Wicinski, Brice Stokes, Mike Downey - April 20, 2010 - 11 Comments

Mark Hurst Talks About Listening

Getting companies to care about good experiences by bringing them into the conversation with users.
Article - Mark Hurst, Michael Grossman - April 13, 2010 - 6 Comments

Predictable Design

How do you make design objective, deliberate, and profitable?
Article - Nishant Kothary - February 23, 2010 - 13 Comments

What Magic Can Teach Us About Empathy in UX

Jamy Ian Swiss explains how magic and UX live in the same place: the user's mind.
Article - Lukas Mathis - February 19, 2010 - 6 Comments

Designing Superior Shopping Experiences

Online shopping should be fluid, visually exciting, and immersive.
Article - George Plesko - November 30, 2009 - 15 Comments

Mind the Gap

Which types of brands have the greatest opportunity to improve UX? A look at experience gaps.
Article - David Maren - November 23, 2009 - 11 Comments

My Beef with the NYC Taxicab Touchscreens

Article - Whitney Hess - July 7, 2008 - 0 Comments

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