Customer Experience

What additional idea can you add to each touch point that would move it closer to perfect?

Article - Howard Mann - January 17, 2006 - 2 Comments

Why do companies sacrifice user experience for petty cash?

Article - Constantinos Demetriadis - December 23, 2005 - 36 Comments

It will all seem unimportant until it is you waiting in the reception area or stuck on hold.

Article - Howard Mann - December 22, 2005 - 7 Comments

Be memorable by cutting the queue. Why customers don’t want to wait in line.

Article - Howard Mann - December 11, 2005 - 3 Comments

It’s a pretty simple concept: if you want to sell your product, use it.

Article - Howard Mann - December 11, 2005 - 0 Comments

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