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An increasing number of companies are appointing a single executive to lead customer experience efforts for a business unit or the entire company. Whether firms calls these executives chief customer officer (CCO) or give them some other label, these ...

Article - Paul Hagen, Forrester Research - January 31, 2012 - 0 comments

One of the most common misconceptions about director/architect-level designers is they do less work (produce fewer wireframes, specifications, etc.) than junior-level designers. In fact, their work is more complex than people initially imagine when star ...

Article - Ron George - December 12, 2011 - 5 comments

Title 2:  How to have a bigger impact on your team If you are a UX professional, you’ve probably struggled at times to get your voice heard. Between ladder-climbing prod ...

Article - Alan Tifford - December 09, 2011 - 0 comments

Fourteen years ago, in my first job where my title was “Information Architect,” I clashed with a designer. We were working at a large advertising agency that was known for stunning design work. The art directors wielded a level of power at the agency th ...

Article - Hana Schank - November 10, 2011 - 9 comments

Title 2:  The Coordinating Force Behind Great UX This photograph captures how I feel at the start of a large project. With lists of requirements and all of the features, ...

Article - Alan Colville - October 31, 2011 - 3 comments

What is a Chief Experience Officer (CXO)? We’ve been singing its praises when the title started cropping up in boardrooms. “Thank the gods, UX has finally made C-level!” There were riots in the streets, free sharpies were given out on every city block, ...

Article - Lis Hubert - October 28, 2011 - 5 comments

What is an environment ? Surprisingly, that seemingly simple question can be very difficult to answer, because environments are complicated . They are made up of all kinds of variables, physical and intangible, that affect how we feel, how we act, ...

Article - Teresa Brazen - October 24, 2011 - 0 comments

It’s taken a while to arrive, but Lou Rosenfeld’s Search Analytics for Your Site: Conversations with Your Customers was definitely worth the wait. Rosenfeld is an important voice in the information architecture and UX community, considered b ...

Article - Lynne Polischuik - October 21, 2011 - 0 comments

Once you catch the user experience bug, the world changes. Doors open the wrong way, websites don't work, and companies don't seem to care. And while anyone can learn the UX remedies usability testing, personas, prototyping and so on unless your organiz ...

Resource - James Box, Cennydd Bowles - September 26, 2010 - 0 comments

The role of UX manager is of vital importance -- it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in management positions have ...

Resource - Arnie Lund - December 31, 1969 - 0 comments