UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Strategy

Making User and Customer Experience a Business Competency

Forrester's Harley Manning discusses customer and user experience strategy.
Article - Harley Manning, Forrester Research - December 15, 2010 - 6 Comments

Customer Experience Nirvana

Bringing together marketing and UX efforts in the management of digital touchpoints.
Article - David Moskovic - December 2, 2010 - 15 Comments

Crafting the UX of REI's Retail Experience

Translating REI's warm, hand-crafted in-store experiences into the digital space.
Article - Samantha Starmer - December 1, 2010 - 2 Comments

Treating Users as Customers

Designers need to think beyond just the user's journey to consider the experience of being a customer.
Article - Steve Workman - November 18, 2010 - 10 Comments

Ethnography in Industry: Methods overview

Ethnographic data collection methods used to understand populations or situations of interest.
Article - James Glasnapp, PARC - November 11, 2010 - 1 Comments

User and Customer Experience in a Member Services Organization

How customer experience trends are affecting AAA's business.
Article - Sylvia Veitia - November 10, 2010 - 1 Comments

The Evolved User Experience

Adopting social technologies in user research to get rapid, up-to-date user information and feedback.
Article - Alexander Negash - November 4, 2010 - 7 Comments

Profiling TIAA-CREF's UX Practice

How the financial services company is building up its UX practice and culture.
Article - Cynthia Gage Kellam - October 20, 2010 - 0 Comments

Everyone Forgets Memory

What did your customer remember after using your product? Will they share their memories with others?
Article - Jeremy Britton, Dmitry Dragilev - September 30, 2010 - 6 Comments

Accessibility and the Law

A review of the significant legal considerations regarding web accessibility and their serious implications for UX professionals.
Article - Gregory P. Care - September 8, 2010 - 9 Comments

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