UX Magazine | Defining and Informing the Complex Field of User Experience (UX)

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Customer Experience Management This Workshop will expose attendees to the fundamentals of measuring customer experience and provide a framework for identifying, organizing, presenting, and taking action on customer experience metrics across the enterprise. March 14, 2012 - Forrester 0	Human Centered Design Workshop - Seattle This 2-day workshop introduces participants to the discipline of Human-Centered Design and covers a wide range of methods for designing solutions that measurably improve business performance and that are driven by the needs, desires, and context of the people for whom we design. April 11, 2012 - Customer Experience Labs & Luma Institute 0	Defining, Developing, and Executing Your Digital Customer Experience Strategy Companies say that digital touchpoints are critical to their customer experience efforts, but they don't have an approach for multitouchpoint experience, don't know customers' expectations, and don't know how to represent their brands. April 17, 2012 - Forrester 0
UX Intensive This four-day workshop series is for experienced professionals wanting to take their practice to the next level. We examine the key elements that contribute to a successful interactive experience: Design Strategy, Design Research, Interaction Design and Digital Service Design. Each workshop is led by Adaptive Path's team of experts. Get ready to roll up your sleeves and get to work. April 23, 2012 - Adaptive Path 0

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